You may return all new items within 30 days of delivery for a full refund! The item must merely be in the same condition as it was when we sent it to you. We'll also pay the return (and replacement) shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We will issue your refund within a day upon receipt of the returned item, however the total process might take as long as three to four weeks after giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 business day), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Ditto for exchanges. Either Contact Us or write / e-mail, and we'll work out the situation with you.